My Dyson vacuum cleaner, which I bought in October 2022, started to malfunction near the end of the warranty period. It switches off spontaneously, the charge runs out instantly, dust comes out of the dust container. I called for these before the end of the warranty period, but the call centre did not provide the support I expected. They work between 09:00-18:00 during the week, they do not work at weekends. Since I work on weekdays, I do not have the opportunity to call, and when I called today, they said that they would provide paid service and I was informed that I could provide information by correspondence. However, this information was not given before the warranty. I really regretted so much that I regretted everything I went through during the process, I was very happy with my vacuum cleaner until now but the process made me regret it.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
There has still been no contact.
No one from the company has contacted me yet and no solution has been offered.
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