Dyson Refused to Fully Replace My Defective V15 Detect Absolute Under Warranty

I am a Dyson V15 Detect Absolute and Dyson Airwrap i.d user. On Friday, February 21, 2025, when I spoke to Dyson customer service, it was confirmed that my product (Dyson V15 Detect Absolute) under warranty was defective. They said that the result would be a replacement. I approved this replacement, thinking that this replacement was a complete product replacement. However, when I checked the name of the part sent in the e-mail on the internet, I realized that it was a spare part. On Monday, February 24, 2025, I called again and stated that I did not accept this situation. However, they said that there was nothing else to do in this case and that I should first return the spare part sent without receiving it. Then, they told me that I should call again and make a request, and then the product would be sent to service and examined. The first product failure was that the carpet vacuum cleaner head did not work with the motor and worked on the second and third start. I managed this for a while. Later, the second failure was that the motor did not work and/or worked intermittently. When I searched for this basic problem on the internet, I realized that there were product complaints due to the same fault in many products. I am currently worried because the product's warranty is one month away. I think my claim will be rejected after the product's warranty expires. As a Dyson user, my view of the brand has been negatively affected in a major way.