I am a Dyson V15 Detect Absolute and Dyson Airwrap i.d user. On Friday, February 21, 2025, when I spoke to Dyson customer service, it was confirmed that my product (Dyson V15 Detect Absolute) under warranty was defective. They said that the result would be a replacement. I approved this replacement, thinking that this replacement was a complete product replacement. However, when I checked the name of the part sent in the e-mail on the internet, I realized that it was a spare part. On Monday, February 24, 2025, I called again and stated that I did not accept this situation. However, they said that there was nothing else to do in this case and that I should first return the spare part sent without receiving it. Then, they told me that I should call again and make a request, and then the product would be sent to service and examined. The first product failure was that the carpet vacuum cleaner head did not work with the motor and worked on the second and third start. I managed this for a while. Later, the second failure was that the motor did not work and/or worked intermittently. When I searched for this basic problem on the internet, I realized that there were product complaints due to the same fault in many products. I am currently worried because the product's warranty is one month away. I think my claim will be rejected after the product's warranty expires. As a Dyson user, my view of the brand has been negatively affected in a major way.
I sent my Dyson V15 Detect Absolute vacuum to service on February 10, 2024, because the digital display screen never worked from the moment I unboxed it. The device was still under warranty, and Dyson processed a replacement. However, instead of receiving the same model, I was sent a Dyson V15 Detec...
I purchased the Dyson V15 Detect Absolute on January 25, 2023. Just two years later, on January 20, 2025, the motor stopped working. I immediately contacted Dyson customer service to report the issue. They suggested the problem might be with the filter and advised me to wash it and monitor the devic...
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
I’m incredibly frustrated with Dyson and how they’ve been handling my broken V15 Detect Absolute. The dust bin broke, and I reached out to customer service right away. They acknowledged the issue but told me I’d have to wait because the replacement part is out of stock. It’s been over 20 days, and I...
On October 2, 2025, I purchased the Dyson V15 Detect Absolute vacuum cleaner through Trendyol, sold by Media Markt. On the day I received it, the device would work intermittently — the power kept cutting out, the light flickered, and eventually it stopped working altogether. I immediately contacted ...
Comments