I bought a Hot&Cool Air Purifier from Dyson Turkey. The product had been sent to service several times during the warranty period due to malfunctions and high noise. After the warranty expired, we sent it to service again when it suddenly stopped working and gave an exclamation mark about 2 months ago. The service would not accept the product without receiving 5,600 TL up front. I paid this fee and sent the product to the service. When I sent the product to service, I mentioned that there was a whistling sound problem. I have this complaint in their records. The main board was changed at the service and the product came back. But the sound problem increased even more. In other words, the sound problem has not only been solved but also increased. Now I sent it to service again, this time Dyson wants another 5,600 TL to solve the sound problem. The main board was changed at that time, now they say the motor will be changed! The product has been sent to service exactly 4 times in 4 years. I mentioned the motor sound problem in three of them. The motor group was changed while under warranty. The main board was changed after the warranty. The only thing that has not changed is the sound. And now they want another 5,600TL. It's really unbelievable.
On October 21st, 2020, my Dyson Pure Humidify + Cool™ humidifier air purification fan, purchased from the website www.dyson.com.tr, malfunctioned after rarely being used for three and a half years. While the water tank was properly installed and filled, the device suddenly displayed a warning to in...
I own a Dyson Humidify+Cool Formaldehyde air purifier, and it produces a whistling noise at low speeds. I sent the device to service three times. The first time, the fan motor was replaced under warranty, but the issue persisted. Despite clearly explaining the problem and providing sound recordings...
I purchased the Dyson Purifier Humidify+Cool PH2 model from Dyson Turkey. The product was faulty when first delivered, so I requested a replacement. The product was replaced, but the new one also arrived with the same defect. I then requested a return, but the company refused to accept it and comple...
I bought the Dyson 11 pure cool air purifier in 2017, I used it a maximum of 20 times and I reported by e-mail that it did not clean the air in my house. They called and informed me immediately, they said that they will end my device but give me a coupon or sth, I said that if your other, newer mode...
On 11.05.2023, I purchased a Dyson Purifier Hot+Cool Formaldehyde air purifier. Upon delivery, I noticed the box was damaged and immediately requested a return. The Dyson customer representative instructed me to open the box and inspect the product, assuring me it could still be returned. However, o...
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