ID:31382246
1
Burak is completely dissatisfied with the result

Dyson Hot&Cool Whistle Sound And Service Charge!

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Burak
Dyson
January 22, 3:21 pm
18

I bought a Hot&Cool Air Purifier from Dyson Turkey. The product had been sent to service several times during the warranty period due to malfunctions and high noise. After the warranty expired, we sent it to service again when it suddenly stopped working and gave an exclamation mark about 2 months ago. The service would not accept the product without receiving 5,600 TL up front. I paid this fee and sent the product to the service. When I sent the product to service, I mentioned that there was a whistling sound problem. I have this complaint in their records. The main board was changed at the service and the product came back. But the sound problem increased even more. In other words, the sound problem has not only been solved but also increased. Now I sent it to service again, this time Dyson wants another 5,600 TL to solve the sound problem. The main board was changed at that time, now they say the motor will be changed! The product has been sent to service exactly 4 times in 4 years. I mentioned the motor sound problem in three of them. The motor group was changed while under warranty. The main board was changed after the warranty. The only thing that has not changed is the sound. And now they want another 5,600TL. It's really unbelievable.

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Dyson
January 27, 5:02 pm (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey

Burak
Burak
February 02, 10:14 pm

Of course, the support thing is a story. They sent the product back without repairing it when they didn't receive another 5,600TL. But this time they didn't send the remote control! Let's see when we will be able to reach the remote control.

Burak
Burak
February 22, 2:29 pm

And they offered to send a remote with a different color instead of the one they lost in the service. I accepted just to not prolong the issue. But it never occurred to me that they would send a used, second-hand remote. Is it a routine process at Dyson service to send a 'salvaged' product in place of a lost one?

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