Dyson V15 Vacuum Trigger Stopped Working
About a year ago, I purchased a Dyson V15 upright vacuum from a seller named Dorukexpress on Trendyol. Recently, the trigger developed an issue. I sent it to Dyson for repair, and they offered a replacement or refund. However, when I informed the seller, they said they could only issue a refund since they didn't have another unit in stock. Unfortunately, there's a significant price difference between what I paid a year ago and the current price. With that money, I can't afford a new one. When I contacted Dyson customer service, they also couldn't assist. I'm left feeling stranded. I'm lodging complaints against both Dyson and Dorukexpress. I demand a resolution to my issue: either a replacement, repair, or compensation that allows me to purchase a new one.
Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
