About a year ago, I purchased a Dyson V15 upright vacuum from a seller named Dorukexpress on Trendyol. Recently, the trigger developed an issue. I sent it to Dyson for repair, and they offered a replacement or refund. However, when I informed the seller, they said they could only issue a refund since they didn't have another unit in stock. Unfortunately, there's a significant price difference between what I paid a year ago and the current price. With that money, I can't afford a new one. When I contacted Dyson customer service, they also couldn't assist. I'm left feeling stranded. I'm lodging complaints against both Dyson and Dorukexpress. I demand a resolution to my issue: either a replacement, repair, or compensation that allows me to purchase a new one.
I own a Dyson V15 cordless vacuum and was informed that they would send a replacement part due to a motor issue. After waiting for months, they called to say the part was unavailable and asked me to send my vacuum to the authorized service center. A while after sending it in, they informed me that t...
On October 2, 2025, I purchased the Dyson V15 Detect Absolute vacuum cleaner through Trendyol, sold by Media Markt. On the day I received it, the device would work intermittently — the power kept cutting out, the light flickered, and eventually it stopped working altogether. I immediately contacted ...
About a week ago, my Dyson V15 vacuum cleaner began experiencing an issue where it would stop running on its own after a short time, even while I was holding down the button. I contacted customer service, and they suggested washing the filter, but the problem was not resolved. When I called again, t...
I contacted Dyson customer service about a year ago due to a malfunction with the tube of my Dyson V15 vacuum cleaner. The replacement tube sent to replace the faulty tube only fits one nozzle; the headrest in particular is incompatible with the tube, and I can't use it. Similar incompatibilities wi...
I purchased a Dyson V15 Detect Absolute (U3B-EU-RME7413A) from a third-party seller on Hepsiburada using their postpaid option. Unfortunately, the vacuum cleaner malfunctioned, with the trigger button only working on the second or third attempt. On May 11, 2024, Dyson's service center deemed the pr...
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