They haven't given me any good ideas for how to fix or replace my broken air wrap styler. The device always turns off because it can't blow cold air, and the warranty on it has been over for three months. When I talked to their customer service representative, they told me that the cost of service would be 6000 TL, and they wouldn't even try to figure out what was wrong. Because of this, the device can't be used. Dyson's answer was disappointing when I asked for a replacement or a solution. They said they couldn't do anything. Even though this brand is more expensive than others, we chose it as customers because we thought Dyson would stand behind its products but this problem makes it clear that their commitment only goes as far as the point of sale. I have bought more than one Dyson hair styler and was planning to buy a new one to replace the one that broke. Still, I regret to say that I shouldn't shop with this brand because of how unethical they are and how little they care about their customers. Also, I'm going to talk about their policy of not helping when people ask me what I think. This complete disappointment comes from the fact that a well-known brand lets its products break soon after the warranty period and doesn't fix them. It's sad to see people act in this way. You've lost a loyal customer, Dyson. As a loyal customer, I won't buy your products for myself or my family ever again.
In April, I purchased a Dyson Airwrap. Just one month later, it broke down while I was styling my hair. The technical support assured me that it would be replaced with a new one. They did, however, offer a different color than the one I originally purchased. I declined because it was more expensive ...
I took my Dyson Airwrap to an unauthorized service center claiming to be an official repair shop. I paid ₺3,600 for the repair, but it only made the issue worse. Now my hair is sticky and the problem remains unresolved. I sent it directly to customer service, but they returned it claiming the produc...
On 14/02/2025, I purchased a Dyson Airwrap hair styler from the Dyson store inside 41 AVM. For about six months, it worked without issue. However, just a week ago, the blow-dry smoothing brush attachment began peeling and flaking on its own. During styling, the peeling parts heated up, melted, and s...
Approximately 3 months ago, the Dyson Airwrap hair styler I purchased from the Trendyol website turned out to be defective. I contacted Dyson and sent the device to the Dyson warranty center. Dyson confirmed that the device was faulty and asked whether I wanted a refund or a replacement. I stated th...
I am writing from Turkey regarding the ongoing issues with my Dyson hair styler, which I purchased in 2020. Starting in 2023-2024, the main attachments began falling off, making it impossible for me to style my hair. Since it was out of warranty, I sent it to Dyson’s technical service on December 14...
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