My wife purchased a Dyson Airwrap from the Dyson demo store at Hilltown Mall for my birthday. However, since I wanted the Airstrait, we only opened the gift wrap and did not open the box. When we took it back to the store for a return, they refused to accept it, claiming that the tape on the side of the box was removed. This has caused me significant distress.
The product was purchased on July 6, 2024, and is still within the return period. As a customer, I have the right to return it. It is unacceptable for such an expensive product to be sold to us in this manner without the option to return it. I cannot know whether the product is original or not; in this case, the company should stand behind its brand.
I demand that Dyson adhere to the legal requirements for returns under Law No. 6502. It is against the law to refuse a return of an unopened box within the specified timeframe. I have attached visual evidence showing that the box has never been opened, and the tape was not removed by us, nor was the product taken out.
I am facing a loss of ₺20,000 due to this situation, and I expect a resolution. Thank you for your attention to this matter.
I purchased a Dyson Airwrap from the Mall of Istanbul store on June 7, 2025, and was immediately disappointed with the product’s performance. One of the attachments doesn’t spin at all, and even when I manage to use the others, the curls are completely ineffective and don’t last. For a product in th...
On March 28, 2025, I purchased Dyson Airwrap in the Jasper Plum color from Izmir Hilltown Mall, but unfortunately, the product turned out to be defective. Since it had been less than 14 days, I returned it to the store and they issued a refund immediately. However, I had been waiting for this produc...
I purchased a Dyson Airwrap on February 25, 2025, and returned it just three days later. But weeks have passed, and I still haven’t received my refund. When I contacted Dyson, they claimed that the information I provided at the time of purchase didn’t match the product I returned—so they say they ca...
I purchased my Dyson Airwrap from the Dyson Demo Store at Forum Istanbul Mall in 2024. Since the day I bought it, I’ve been experiencing several issues — the attachments wobble while in use, the device pulls my hair, and once, a small piece fell out from inside the main body. These problems have bee...
I’m reaching out to address the issues I’ve experienced with purchasing a Dyson Airwrap from Dyson Türkiye. Checking the stock in Antalya has been incredibly frustrating; since the stock isn’t visible on your website, I contacted live support, only to be told I’d need to visit the store physically. ...
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