Delayed Anti-Tangle Head for Dyson V15 Detect
Hi, my name is Gul, and I am reaching out from Turkey. I purchased a Dyson V15 Detect cordless vacuum cleaner in October 2022. The issue I am facing pertains to the anti-tangle head, specifically the digital motor bar head with the part number 972182-03, which is broken. The serial number is U3B EU RGM6157A, and it is still under the 2-year warranty.
I first contacted the Turkish distributor in September 2023, and despite calling them weekly, my problem remains unresolved. The anti-tangle head is out of stock, and they haven't provided a clear solution or timeframe for the replacement. I emphasized that having the best vacuum cleaner doesn't matter if I can't effectively clean my home, and they acknowledged my frustration.
Regrettably, my complaint hasn't yielded results, and after 5 months of waiting, I find myself still without a resolution. I am writing to you in the hope of expediting the process and receiving the anti-tangle head I desperately need.
I would appreciate it if you could look into this matter urgently and provide me with information on when I can expect to receive the replacement part. Your prompt attention to this issue is crucial, as the delay is causing significant inconvenience.
Looking forward to your prompt response and resolution.
Best regards,
Gul
Progress
Please consider this email, not the one before I corrected the spare part number. I am writing from Turkey. I bought a Cordless Vacuum cleaner in October 2022. It is a V15 Detect. I faced a problem with the Anti-Tangle head; it is a digital motor bar head with the part number 972182-03. It is broken, and the serial number is U3B EU RGM6157A. The warranty is for 2 years.
I contacted the Turkish distributor in September 2023 and have been calling them once a week until now. I cannot brush my home, and they keep saying it is out of stock. Every time I mention that it is the best vacuum cleaner, but it doesn't mean anything if I can't clean my carpet and floor, they agree with me. I know I am right, but I want my head. Unfortunately, I still haven't received my Anti-Tangle head.
I am complaining about that, and I want to learn when my head will come. The Turkish distributor did not help me effectively, and they did not solve my problem. They wasted my time. After 5 months, I decided to write to you. Please send my Anti-Tangle head. I am looking forward to hearing from you.
