Delay in Refund Process from Dyson.com - Customer Dissatisfaction

I got product on official dyson website.Payment was made but the transaction was canceled.And I called them to return my money back.They told me we have a legal period of 14 days.16 days already past but I still calling them to ask same question.They goes always same sentences.I suggest everyone to not to use dyson official website.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

