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Consumer Victimization With Sudden Price Reductions on Dyson

August 17, 2024 9:44 PM113

Hello, On 15.08.2024, I bought the vertical vacuum cleaner called ‘Dyson V15s Detect Submarine’ for 30999 TL from the Dyson Turkey store via Trendyol. In my conversation with Dyson customer service the day before I bought the product, they stated that we do not have a different discount or campaign other than the campaigns on the website. But today, I saw that Trendyol Dyson Turkey store special ₺4000 coupon was defined, and 38 people created an order for this product I bought. Big companies like Trendyol and Dyson victimize other customers with such sudden and short-term discounts. In addition, Amazon eliminates the possible victimization of customers by providing a low-price guarantee. However, it is known that if the product is discounted within 14 days, the refund of the difference is legal and there are decisions taken on this issue. I request that the relevant Trendyol and Dyson companies also protect consumer rights and eliminate victimization in this regard

August 21, 2024 12:06 PM (3 days after complaint)

Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with utmost care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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