4
Resolved

Cannot Find Replacement Parts For Dyson V11

Cannot Find Replacement Parts For Dyson V11
Ferit
June 14, 2023 9:05 PM58
Ferit's Thank You Message
Thank you for the quick response and parts supply.

I bought a Dyson v11 vacuum cleaner, and the dust collection part broke just one week after the warranty expired. When I contacted Dyson Turkey, they said they didn't have any replacements in stock and advised me to wait. However, months have passed and I have received no response. I checked the store every week, hoping for the replacement part to become available, but it has been unavailable for months. I'm left with a broken vacuum cleaner that I can't fix. I spent a lot of money on a higher-quality product and expected better support, but I got nothing in return. My faith in Dyson has been shattered as a result of this frustrating experience. If this problem persists, I will not use Dyson products again and will warn others not to do so.

June 15, 2023 8:42 AM (11 hours after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

Ferit
Ferit
June 17, 2023 4:28 PM

Thank you for the quick response and parts supply.

Ferit
Ferit
June 18, 2023 11:16 PM

Thank you for your quick response and providing the part afterwards.

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