DuitNow locked my account, how can I restore access?

If DuitNow locked your account,

Check your account notifications first;

• Review:
– Bank app notifications
– Email or SMS alerts
– Security messages
– Account status

• Look for:
– Security holds
– Identity verification requests
– Suspicious activity alerts
– Temporary access restrictions

Gather evidence;

• Save screenshots showing:
– Account lock messages
– Error notifications
– Account status
– Any communications from your bank

• Keep:
– Identification documents
– Transaction reference numbers
– Bank statements
– Support conversations

Verify your account information;

• Confirm:
– Your identity details are up to date
– Your registered phone number is active
– Multi-factor authentication is working correctly
– No recent changes were made without your authorization

Contact your bank immediately;

• Request:
– The exact reason your DuitNow access was locked
– Instructions to restore access
– Confirmation of any required identity verification
– Removal of the restriction once verification is complete

If the issue persists, post a public complaint on Xolvie explaining your issue clearly; this often draws faster moderation attention than private tickets alone.