After using Ducray Elution shampoo, the smell or consistency of the product changed. Could this indicate improper storage conditions?

After using Ducray Elution shampoo, the smell or consistency changed. Could this indicate improper storage conditions? Here is a practical explanation:

A change in smell, color, or consistency of a cosmetic product is a warning sign. Under normal conditions, a shampoo should maintain a uniform texture and a stable scent throughout its shelf life when stored properly.

Such changes may be caused by:

storage at excessively high or low temperatures

prolonged exposure to direct sunlight

loss of packaging airtightness

an expired or nearly expired shelf life

Even if the expiration date has not technically passed, changes in the product’s properties suggest that it may have been stored incorrectly. Using such a product is not recommended, especially if it is intended for sensitive skin or scalp.

In this situation, it is important to:

stop using the product

keep the bottle and packaging

document the changes in appearance and smell

contact the seller and request a quality inspection

These signs may be considered a product defect. A complaint on Xolvie helps document potential storage issues, speeds up the seller’s response, and warns other consumers about possible risks.