DramaWave VIP Pro Membership Not Recognized After Switching Phones

stacy
May 23 8:29 PM33

I recently changed to a new Samsung Galaxy phone and downloaded the Dramawave app again. I already had a VIP Pro membership, but when I tried to use it on my new phone, the app asked me to pay for a new membership instead of recognizing my existing one. Yesterday I was charged $32.99 for the VIP Pro membership. I do not want to pay twice for the same service, and I only changed my phone, I did not intend to open or pay for a second membership. I also do not know how to reach support from inside the app, so I am writing this complaint to get help. I request that the $32.99 charged yesterday be refunded and that my VIP Pro membership be properly activated on my new Samsung Galaxy phone without asking me to pay again. I would like to continue using Dramawave, but I need this billing issue and access problem to be resolved.

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