If DramaTV used your coins too fast,
Gather evidence;
• Save screenshots showing:
– Your current coin balance
– The episodes or content you unlocked
– Any unexpected coin deductions
– Your purchase or coin transaction history
• Keep:
– Transaction IDs
– Coin purchase receipts
– Dates and amounts of coin purchases
– Approximate number of missing coins
– Previous support conversations
Contact DramaTV support;
• Request:
– A review of your coin transaction history
– Restoration of coins that were deducted incorrectly
– An explanation of how the missing coins were used
– Confirmation that any account or billing issue has been corrected
If DramaTV does not restore the missing coins or explain the deductions, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
