DPD left it in a “safe place” and it’s gone; how can I recover my order?

If DPD says your parcel was left in a “safe place” but it’s missing, take photos of the area and check with neighbours in case it was moved or collected by mistake.

Then contact the sender or retailer immediately, as only they can open a formal loss investigation or claim with DPD.

Provide your tracking number, delivery confirmation screenshot, and any evidence that the parcel wasn’t received.

If the investigation confirms the parcel is lost, the sender can request a replacement or refund from DPD within about 30 days of submission.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.