Disney+ Keeps Freezing on Samsung Galaxy M31 During Playback

I use the Disney+ app on my Samsung Galaxy M31 running Android, and for quite some time I have been experiencing constant freezing issues while watching any content. Although the app appears to be running, the video playback repeatedly freezes and stutters, making it nearly impossible to watch anything. I do not experience this problem with any other streaming platforms while using the same internet connection.

I am currently streaming over a stable home internet connection, and my connection speed is more than sufficient for everyday use. Despite this, the freezing continues. I have already uninstalled and reinstalled the app, restarted my phone, and cleared the app's cache, but none of these troubleshooting steps resolved the issue.

When I contacted Disney+ customer support, I was instructed to reinstall the app and restart my phone. However, I had already completed these steps several times, and the problem remains unchanged. I have performed all of the basic troubleshooting for both my device and internet connection, yet I am still unable to use the service properly because of the ongoing playback issues.

I request that Disney+ conduct a thorough technical investigation into this freezing problem, determine the root cause, and provide a permanent solution. If necessary, I also ask that my account or device be individually reviewed to identify and resolve the issue.