I am a Netflix Standard plan subscriber, paying ₺176.99, and as of September 22, 2025, I am unable to watch any movies or series on my Android device. I can log in without any issues, but on every profile I face the same problem: nothing loads, and the screen shows error code 3.1. To fix this, I have tried every possible step, including restarting the app, rebooting the device, checking the internet connection, reinstalling the app, and updating the device software, but the issue still persists. I contacted Netflix customer service, but I was only told to wait while they investigate the problem. This is unacceptable, as I am paying for a 30-day service that I cannot use at all. My account email is s*********@gmail.com**. I demand that this problem be resolved urgently and that I receive either a refund for the unusable days or fair compensation for this disruption.
On September 2, 2025, I purchased the Netflix Standard plan, but on February 25, 2025, I noticed a charge of ₺379.99 on my card. Even though I only use the Standard plan, my account was automatically upgraded to Premium without my consent, and the higher fee was charged. I am the sole user of this a...
With my Netflix Premium subscription, I am unable to access any content on my tablet — no series or movies will load. This issue started today, and I immediately contacted Netflix customer service. While the representative tried to assist, the only response I ultimately received was that I should si...
I have been trying to log in to Netflix’s standard package through my Redmi 10 2022 phone, but for about a month I have been receiving the error “This...
I signed up for a one-month Netflix membership on December 31, 2024, and continued without saving my card. However, on February 21, 2025, ₺230 was deducted from my account without my consent. First, how is it possible for Netflix to charge my card when I didn’t save it on my account? Second, the ti...
I haven’t been able to watch Netflix on my Arçelik TV since November 11, 2024, even though my subscription is active and paid. Before this date, the app was working perfectly, but now it refuses to open. This situation is extremely frustrating, especially considering that I’m paying for a service I ...
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