I Face Disney Plus Household Error on Single Device

I have been using the Disney+ app on Apple TV for about a year, and despite having an active subscription, I have not been able to fully benefit from the service for a long time. Even though I only use the app on a single device, I constantly received a “update your household” warning. Despite this, I was able to temporarily bypass the issue by logging out and back in, allowing limited access.

However, now even that workaround no longer works. The warning no longer appears, and the app does not allow me to log in at all. At this point, I am completely unable to access any content, and my access to the service is entirely blocked. This issue has existed in different forms since the first day of my subscription, but it has now escalated to the point where I cannot use the service at all.

My payments are being collected regularly through automatic billing, my subscription appears active, and all device and app updates are fully installed. Despite this, I still cannot access the platform. I previously contacted customer support about this issue 3–4 months ago via email, but I only received generic advice to “update your household.” Even though all my settings and household information are already up to date, the issue was not resolved and has actually worsened.

I do not find it acceptable to be blocked by the system while continuing to be charged regularly, especially when I am using only one device. I request a clear, technical explanation as to why I keep encountering “household” issues despite single-device usage, and I demand a permanent solution to restore my access to Disney+ on Apple TV.