Discovercars Charges for Non-Existent Reservation at Ziraat Filo
On May 27, 2026, I completed a vehicle rental reservation on Discovercars.com with the supplier Ziraat Filo for same-day pickup, incurring an advance payment charge of 2,122 TRY on my credit card.
Upon arriving at the Ziraat Filo desk to collect the vehicle, representatives stated that no active reservation existed under my name in their system and instructed me to contact Discovercars.com. Because this occurred during a public holiday, all attempts to reach Discovercars customer support via phone were unanswered, and my detailed email inquiries received no response. As a direct result, I was left stranded without transportation, causing severe disruption to my travel plans.
Charging a non-refundable advance fee for a reservation that is never transmitted to the supplier, while maintaining unreachable support channels, constitutes a fundamental failure to deliver paid services.
I demand that Discovercars.com immediately issue a full refund of the 2,122 TRY advance payment to my credit card account and establish responsive customer support channels to resolve booking failures.
