I mailed documents worldwide using DHL Express, but the cost was equivalent to a round-trip plane ticket. It was not delivered within the given time limit, and I received a message saying, "Your address is incorrect; please rearrange and set a new delivery date." When I called, they indicated they didn't offer services at the Gebze delivery location and would recommend a local company instead. There was a two-day delay, and they are still unable to provide a tracking number for the following day, indicating that a delivery time has not been set. When I responded, "Why offer service to a place you can't deliver express to?" they shifted blame. I asked, "Aren't you a global company?" I received the comment, "This is how we operate in our country."
DHL has completely failed to deliver on its promises—and lost our urgent international shipment in the process. Our package, containing valuable documents, was supposed to arrive in Germany on April 30. Instead, it’s been stuck in Istanbul for over 10 days, according to the tracking system, with no ...
On September 15, I sent a set of documents from the Gebze Outlet Center branch to Batum, Georgia through DHL Express. I paid €75 for a 2-day delivery service. However, even though both the address and phone number were correct, the documents were never delivered to the recipient. What’s worse, I re...
I paid for the delivery of a document to Germany using DHL Express. After accepting the payment, the service point abruptly closed the website panel, leaving me unable to access any shipment details despite the successful payment. I reached out to customer service, and they advised me to email finan...
For a long time, I have been regularly sending shipments abroad with DHL, and each time a courier order was created and the packages were picked up directly from our office. On November 13, 2025, I created a courier request in the same way for my shipment with number PRG251113160534. However, about ...
I'm having trouble with the delivery of my international package with DHL Express. My package, which arrived in Türkiye from abroad and cleared customs within two days, was unable to be delivered due to the courier's whims and absurd tactics. The first day, the package was refused delivery with the ...
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