I'm having trouble locating my order from Dhgate in the system. It seems to be missing, and I'm unable to track it down. I've misplaced my funds and require help from the appropriate authorities. I have included the receipt and am eagerly anticipating a resolution. I've included some pictures of the seller and the product I purchased. If this issue is not resolved in a timely manner, I will express my dissatisfaction publicly.
I placed an order on Dhgate weeks ago, but the product has not been delivered despite being marked as "delivered" on their platform. I have tried finding support on the site, but there are no options to report undelivered items. The issue is further complicated because translation on the site doesn’...
I placed an order on DHgate 2-3 months ago, but after initial tracking updates, the shipment stopped moving. When I contacted the seller, I was told to "be patient", only to later find out that my package was lost in transit. Instead of sending the exact items I originally ordered, they offered a d...
I ordered an item from DHgate that was returned after failing to pass through customs. However, despite the return, I haven’t received my refund. The seller told me to open a dispute, which I did, but I’m still waiting for my money. It’s been since March, and every time I reach out, I get the same r...
On November 16, 2025, I placed an order on Dhgate for a pink leopard-print bag under order number 315003982766. Even though the payment was taken from my account, the order status has been showing “processing” for about a week, and the item has not even been shipped. I contacted both Dhgate and the...
Yesterday, I made a purchase from H&M, but my order does not appear on my account, even though the payment was taken from my bank. I cannot access my account, and I received no order confirmation or order number. Despite this, my money was withdrawn, and I am left without any updates on my purchase....
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