How to understand the situation:
Understand the difference between wear and a defect.
Consumables are not designed to last indefinitely and do wear out over time. However, they should not fail after a minimal amount of work under normal operating conditions.
When it is considered normal wear:
working with very hard materials,
high load or intensive use,
use outside the intended purpose.
In these cases, faster wear is considered acceptable.
Signs of a possible defect:
a disc or bit breaks during standard work,
brushes wear out abnormally fast without overload,
cracks, chips, or deformation appear almost immediately after first use.
This may indicate a low-quality batch or a manufacturing defect.
Document the conditions of use.
Record which tool and material you were working with and how long the consumables were used. Photos or videos can help prove that the wear is not due to improper use.
Why it’s important to report the issue on Xolvie.
Public documentation on Xolvie allows the brand to review a specific batch of consumables and helps other users understand whether similar issues should be expected.