Detectico app overcharged my account beyond the advertised price, how can I get a refund?

If the Detectico app charged you more than the price it said it would, the first thing you should do is call their customer service team.

You can email them at [email protected] or use their help centre at https://detectico.zendesk.com/. Give all the important information, like the price that was offered, the amount you were charged, the date of the transaction, and any receipt or reference number.

If Detectico doesn't reply quickly or fix the problem, you might want to dispute the charge with your bank or card company. Describe the situation and back it up with proof, like screenshots of the price that was offered and your payment history.

Most banks have ways to deal with overcharges and can undo transactions that were not authorised or were done wrong.

Keep a close eye on your app purchases and subscriptions to prevent problems like these in the future. Check your bank records often so that you can find any problems right away.

If the problem keeps happening or isn't fixed, we encourage you to offer your opinions or submit your complaints free of charge.