Detectico app charged my bank account without consent, how can I resolve this issue?

If Detectico charged your bank account without your permission, you can email Detectico's customer service at [email protected] or go to their website's help part at Detectico Support (https://detectico.zendesk.com).

Clearly explain the illegal transaction by giving information like the date, the amount, and any transaction reference numbers. Ask for a return and more information about how the charge happened.

If you can't get Detectico to fix the problem, you should call your bank and challenge the charge. Give them information about the transaction and let them know it wasn't authorised.

Banks often have ways to reverse payments that were not authorised and can stop the merchant from making more transactions. Make sure your account is safe by changing your passwords and checking your recent behaviour for any other strange charges.

To stay safe in the future, check your bank statements often and set up alerts for all activities. If you think there is a security problem with your Detectico account, you might want to take your payment way off of their platform to stop any more charges that aren't yours.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.