Dell Laptop Motherboard Failed Within Two Months

On March 27, 2026, I purchased a Dell Pro 14 250 Ultra 7, 32GB RAM laptop from Ensar Bilim ve Teknoloji Ürünleri Tic. Ltd. Şti. through Hepsiburada. I began using the laptop on April 1, 2026. Less than two months later, on May 29, 2026, the computer stopped working completely.

During this process, I contacted Dell Technical Support approximately 10 times. After multiple phone calls and email exchanges, I was informed that the motherboard had failed and needed to be replaced. I have email records confirming this diagnosis. Initially, my request for a refund was approved, and I have documentation showing that decision. Later, however, Dell reversed its position without providing a clear explanation and stated that they would only repair the laptop. I do not want to keep a repaired computer that suffered a major motherboard failure within the first two months of ownership. A laptop that cost approximately $1,795 should not develop such a serious defect so soon after purchase.

I believe this laptop is defective and not of acceptable quality. My preferred resolution is a full refund. If a refund is not possible, I request a brand-new, factory-sealed replacement instead of a repaired unit. I ask Dell and the other parties involved to resolve this matter promptly and fairly and to provide a permanent solution that reflects the seriousness of this early hardware failure.