On February 25, 2025, I purchased a Tommy Hilfiger Scanton Slim RWB DH 6001 model pair of pants from Amazon for ₺2,487. The product was delivered to me in Diyarbakır, and I have worn it no more than 10 times in total. Despite such limited use, the fabric has torn, which is very disappointing for a product in this price range.
This is the first time I’ve experienced such an issue, and I’m extremely dissatisfied that a Tommy Hilfiger item could wear out so quickly. When I contacted Amazon customer service, they stated that returns or exchanges are not possible after one month, which I find unreasonable given the short usage period and the price I paid.
I request that the product be replaced or an alternative solution be offered to address this issue. I kindly ask that my consumer rights be respected and that this defective item be properly handled.
About a month ago, I purchased a pair of Tommy Hilfiger Loafer shoes from the brand’s official online store (Order No: tmy2-913311). After receiving them, I wore the shoes only twice outdoors, and by the end of the second day, the front tip began to peel and show visible damage. I paid approximately...
I purchased a black men's shirt from Tommy Hilfiger's Izmir Optimum store in the first week of November 2023. Upon arriving home and removing the tags, I noticed a stain resembling an oil mark while ironing the shirt. The next day, I visited the store to report the issue. However, due to the torn ta...
On April 20, 2024, I purchased a pair of Tommy Hilfiger Sneak shoes (material code: 5003118366002) from the Boyner store at Marmara Park in Istanbul, paying ₺3,499. I only wore the shoes to work for daily use, never for sports or on rough surfaces. While cleaning them, I noticed a horizontal crack o...
On August 19, 2023, I purchased three t-shirts from the Tommy Hilfiger outlet store in Soke. I reside in Aydın. To my dismay, one of the t-shirts bled color after the first wash. Additionally, we later noticed a tear at the lower hem. On September 29, 2023, we visited your store, explained the situa...
I purchased a pair of men's pants (model code T6317AZNV86) from the DeFacto store at Forum Kayseri on April 8, 2024, with invoice number ızv2024000005091. After wearing them for less than 10 days, I noticed significant pilling and fraying around the pockets, knees, and inner thighs—areas that experi...
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