I purchased a pair of shorts from Decathlon, which turned out to be defective, as shown in the photos. When I went to the store to return them, the cashier initially agreed to process the return for a manufacturing defect. However, they later informed me that because I had cut the barcode, they could not process a return or exchange. I asked how I was supposed to use the product without cutting the barcode, but they were unable to assist me. They even suggested that I could file a complaint with the Consumer Arbitration Board. I frequently shop at Decathlon and generally like the brand, but their handling of this issue has been disappointing.
If you happen to purchase a faulty or defective product from Decathlon, unfortunately, returning it is not an option, resulting in a loss of your hard-earned money. It's interesting how some stores claim that a receipt isn't necessary when making a purchase at the cash register - apparently, your e-...
I purchased a pair of Quechua brand children’s boots from Decathlon, and after being used for just one winter season (around 3–4 months), the boots tore apart. We bought the product from either the Kentpark or One Tower Decathlon store, but unfortunately, we no longer have the receipt. When we repo...
I wanted to return the products I bought from Decathlon to the Forum store today, 18/03/2025. The store manager said that it was definitely not refund...
It has been two months since I sent the online order I got from Decathlon back, and customer service still hasn't refunded me. I have sent them a return form, but even after multiple attempts to get my money back, nothing has happened. This is unacceptable and if Decathlon doesn't take action soon, ...
I bought a pair of shoes from Decathlon's Bakırköy Marmara Forum store and later exchanged them at the Bakırköy Carousel location. When purchasing, they never gave me a receipt or invoice, instead saying that all returns and exchanges are managed through my Decathlon card. Now that my shoes have rip...
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