I purchased a waterproof product worth 7,500 TL from Decathlon store in Ankara Anatolium. However, the product was not waterproof and when I went to the store to complain, they threatened me with their lawyers and said I could not do anything. I was so upset that I had to call the police on April 7th, 2023. This is unacceptable and I want to file a complaint against them. This is the rudest attitude I have ever encountered with, if you're selling something other than what you describe, you at least own it and be polite yet these guys try to scare me away, instead of making things right.
On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...
About a week ago, I bought running shoes for 700 TL from Mavibahçe Hilltown Decathlon store and when I bought them, I was told that this product is guaranteed for 2 years, I was happy and left there. I wore it for a week, then I fell slightly to avoid hitting a child during the beach run and when I ...
From the Decathlon store. Not to create a request for a replacement of one of the Products in my order TR2019818686 and not to send the product. However, after waiting for 20 days, I received an e-mail saying that the product was returned when I had to receive it, but when the process was prolonged,...
Decathlon Turkey Did Not Publish My Negative Review. The review I wrote about my recent order from Decathlon's website was not published by Decathlon officials. In my review, I shared my user experience with the product I purchased. Since my experience was positive, I also gave the product a full "g...
On June 13, 2023, I went to the Decathlon store in Diyarbakir and purchased a pair of shoes that I liked. Because they didn't have my size in stock, they suggested ordering it online and notifying me when it was ready for pickup. I ordered a size 40, but the store employee accidentally ordered a siz...
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