Decathlon ignored my defective item claim for weeks, how can I get their attention?

First, make a list of everything that is important: the date you bought the item, the defect's clear photos or videos, your purchase ticket or order number, and a short description of how you tried to contact customer service.

Decathlon's warranty policy says that you can make claims for manufacturing defects for at least two years after you buy most of the things, but you will need to show proof of purchase.

Next, send your claim again through their official channel: email the warranty or service contact (for example, through the "My product is defective" part) with all of your proof.

If there’s still no response, escalate: File your complaint on Xolvie to bring attention to the issue.