I purchased two Deborah brand lipsticks yesterday from the Watsons store located in Akasya Shopping Center, Istanbul. While I was still inside the store, I checked the products and noticed that both lipsticks had clearly been opened before and had an unpleasant, rancid-oil-like smell. The tester lipsticks in the store did not have this smell, which led me to think that the products I purchased might be spoiled or defective. When I informed the store staff about the situation, the store manager told me that this smell was “normal for such lipsticks” and refused my request for a refund or exchange, even though I had not yet left the store and had not used the products. I was directed to customer service, but despite calling for hours, I was unable to reach anyone, which further increased my dissatisfaction and caused a serious disruption to my shopping experience. I kindly request that Deborah urgently review this issue regarding the quality and reliability of the products sold under its brand and provide a refund or replacement for the two defective lipsticks I purchased from Watsons Akasya. I would appreciate it if I could be informed as soon as possible about the result and the steps to be taken to resolve this issue.
On October 31, 2025, I purchased a Deborah brand foundation from the Watsons store located at Sırrıpaşa Street No:91, Şarkiye Neighborhood, Altınordu, Ordu. When I tried the product on my skin the same day, it caused a very strong odor and a burning sensation. I had previously used a different found...
About two weeks ago, I purchased a Deborah Milano eyeliner from the Watsons Talas Bahçelievler store. The first time I used the product, I noticed that it was already dry and defective from the very first application. As soon as I applied it, the eyeliner dried out immediately and started flaking. ...
On December 7, 2025, I went to the Watsons store at Sultanbeyli Plato Shopping Mall to buy a Revolution brand filter foundation and a suitable powder. When I asked an employee for help with the powder, I was told it was not available in the store. The employee then stayed with me to assist with choo...
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I have been using the Essence Lash Without Limits mascara for about a week and a half. I purchased it from the Watsons store at Forum Istanbul Mall. After only a few applications, today the tip of the mascara wand broke off and got stuck inside the tube, making the product unusable. I no longer hav...
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