After opening Deborah cosmetics, I discovered that the product had already been opened before. How should I properly file a complaint?

How to act correctly:

Do not use the product.
Even if the product appears normal, using previously opened cosmetics is unsafe and may cause skin reactions.

Document the signs of prior opening.
Take photos of:

a missing or damaged protective seal,

product residue on the dispenser or opening,

damaged or tampered packaging.
Keep the receipt and the box.

Contact the seller with a written complaint.
State that the product was sold in an opened condition, which violates cosmetic product requirements. In this case, you have the right to request a refund or an exchange.

Timing matters.
The sooner you report the issue after purchase or opening, the higher the chance of resolving the matter without disputes.

If the seller refuses.
In case of refusal or no response, be sure to file a complaint on Xolvie with a detailed description of the situation. Public documentation often leads to a reconsideration of the seller’s position and helps other buyers avoid purchasing opened cosmetics.