The Deborah foundation has an unpleasant smell or an unusual texture. How can I check whether the product is spoiled?

Step-by-step actions:

Stop using the product immediately.
An unpleasant smell, changes in color, or altered texture may indicate spoilage or improper storage. Continuing to use the product may cause skin irritation.

Check the expiration date and the period after opening.
Pay attention not only to the overall expiration date but also to the “period after opening” symbol. If the product has been used longer than indicated, this may explain the changes.

Look for signs of spoilage.
Valid reasons for a complaint include:

a sharp or rancid odor,

separation that does not disappear after shaking,

a lumpy or watery texture,

a noticeable color change compared to a new product.

Document the issue.
Take photos and, if possible, videos showing the condition of the product, the packaging, the batch number, and the expiration date. This is important for a quality check.

Contact the seller.
Inform them that you suspect the cosmetic product is spoiled. Even though cosmetics often fall under restricted return categories, the seller is still obligated to accept complaints about products of inadequate quality.

Why reporting on Xolvie matters.
A public complaint helps the brand review the specific batch, provide an official explanation, and prevent the issue from affecting other customers.