As an apartment, we had a Daylux cascade system installed. Daylux arrived to activate it once the installation was complete. However, we have not had a single trouble-free day in the last two years. Because we live in Yozgat, there are no service centers nearby, and the technicians must travel from Ankara. Every time they arrive, it takes three weeks, and our problem has yet to be resolved. With the help and support of private services, we are struggling to keep our operations running. We will have the entire Daylux system removed as soon as the warranty expires. Only 1.5 months ago, they arrived and informed us that the boiler's plate had been punctured and that they would need to request a replacement from Japan. They returned three weeks later and said there was another hole in the second plate. They have been putting us off for three weeks, and we are desperate. This level of recklessness is unacceptable. We don't know where to turn, and we've tried calling them several times, but they keep putting us off. We appear to be forced to take legal action.
On Friday, December 20, our boiler malfunctioned, tripping the circuit breaker and emitting a burning smell, leaving it unusable. We reported the issue to Daikin’s authorized service the next morning, and the team finally arrived late that evening, diagnosing the problem as a burned-out fan, which w...
Hi there! I want to file a complaint against Gülsoy Teknik, the authorized service provider for Daikin in Döşemealtı/Antalya. For the last three months, despite multiple calls and repair requests for a faulty combi boiler (not heating water), they have come over several times but have been unable to...
Hello, I reside in Avcılar, Istanbul. I've got a two-month-old boiler. When you take a shower, it turns off the hot water after five minutes. I replenish the boiler with water, but the problem persists the next day. The boiler fails to heat the water, and despite the service team's two visits, they ...
Stay away from Arçelik, everyone! As I first explained in my complaint dated July 8, the air conditioner I purchased from Arçelik is still not fixed, despite multiple service calls. Here's the timeline: In our brand-new apartment, the bedroom AC unit stopped cooling. I called Arçelik, and they sent...
Dear Sir/Madam, I purchased a boiler from Beko Yalçınlar dealer in Mustafakemalpaşa, Bursa. During installation, the authorized service team found the boiler to be defective and said some parts needed to be replaced. Since the product was brand new, I refused the repair and requested a replacement. ...
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