CYBEX takes more than a month to deliver my chair, how can I speed up the process?

When CYBEX takes more than a month to deliver a chair, the most effective approach is to file a formal complaint and use multiple contact channels to speed things up.

Here are practical steps:

• Verify your order: go to https://shop.cybex-online.com
→ My Orders. Take a screenshot of the current status and the original estimated date.

• Contact form: at https://cybex-online.com/contact open a ticket requesting an urgent update on your shipment.

• Complaint to the seller: if the purchase was through a partner store, open a case there as well. They can put direct pressure on CYBEX to prioritize your delivery.

👉 If CYBEX doesn’t respond or comply, consider filing a complaint on Xolvie to seek a resolution.