TurkNet 7 Day Of Without Internet And No Any Technical Team, Fix

I have been using TurkNet home internet at my address with customer number 2742538. On 13 October 2026 my fiber connection was completely cut off and since that day I have had no internet access at all. Despite clearly stating that there is a loss of fiber and a total lack of service, no technical team has visited my address for a week and the problem has not been resolved. Through the support system, instead of a quick intervention and repair, the process was directed towards terminating my subscription, although the real issue is that I cannot receive service from an existing line. In addition, the responses I received from customer support were in a tone that made me feel as if I was the one at fault, rather than a customer who has been left without service for days. The attitude was more like “okay, bye bye” than an attempt to retain a customer, and I did not feel that any real effort was made to understand the situation or to keep me as a subscriber. I have now initiated an automatic cancellation process and I am currently on the second day of the 5‑day period. I still want to continue using the service, but only on the condition that the technical problem is solved immediately. My clear expectation from TurkNet is that the fiber connection at my address is restored without any further delay and that internet access is re‑established urgently, not a day or even an hour later, as I have already been without service for a week. I request that my outage be treated as a priority, that the necessary technical team be dispatched to my address without further postponement, and that I be informed in writing about the actions taken.