CVwizard Subscription Linked to My Card Without My Consent
I am writing regarding unauthorized subscription charges related to a service called “CVwizard” that are being attempted from my Equity Bank account without my consent. Since September, there have been repeated monthly attempts to charge my card 4478 **** 6383 for USD 19.99 under the description “CVwizard DDWSFCn5.” I did not subscribe to this service, did not give anyone permission to use my card, and have never knowingly created an account or authorized payments for CVwizard. The most recent message I received from my bank stated: “Your card no. 4478..6383 payment to CVwizard DDWSFCn5 of USD 19.99 has failed due to insufficient funds.” Someone has clearly used my bank card details to subscribe to your service without my knowledge, and this is causing me serious concern about the security of both my card and your subscription system. I want you to urgently investigate this situation, confirm whether this subscription is linked to your CVwizard service, identify the account using my card details, and immediately cancel any subscription and prevent any further charges. I also request a full refund of all amounts that may have been successfully charged to my card for this unauthorized subscription and written confirmation that my card details are removed from your system and will not be charged again. I am ready to share any additional information that may be required to verify my identity and assist your investigation. I kindly ask you to treat this as an urgent fraud-related issue and get back to me as soon as possible with a clear solution.



