crypto.com suddenly suspended my account after a large transaction; how can I resolve this issue?

I am writing to complain about the completely unjustified blocking of a payment via the Crypto.com app on 19.01.2026 in Germany. I wanted to use my own funds for trading via an external wallet, but the payment was declined without any comprehensible reason. Initially, I planned to use 5,000 €, but e...

I invested around $21,000 USD into my Crypto.com Onchain wallet, planning to hold it as a long-term investment. But without warning, my funds were redirected into a “mining reward program.” The app claimed I could earn 1 ETH if I deposited an additional 1 ETH, but after doing so, they kept demanding...

I purchased approximately 40,000 CRO coins on the Crypto.com exchange in 2022 and also had approximately 250 USDT in my account. I hadn't logged in for a long time, and today, when I tried to log in, I received an SMS saying "Crypto.com App Login Attempt. You cannot access the app at this time. Plea...

In 2022, I purchased approximately 40,000 CRO coins on the Crypto.com exchange, and my account also held around 250 USDT. I hadn’t logged into my account for quite some time, but when I tried to log in today, I received the following SMS: “[Crypto.com App Login Attempt] You cannot access the App at...

I have been using the Crypto.com platform for about 4 years. At one point, I needed more accounts because one was not enough. I created a second account using a different email and phone number, transferred money into it, and realized I could not perform any trades without registering in the applica...

I used Crypto.com for about 4 years, actively selling NFTs. As my business grew, I needed more accounts, so I created additional ones. The platform only required an email and phone number for registration, so I proceeded and transferred funds into the new account. However, I soon realized that buyin...

When I tried logging into my Crypto.com account, I kept receiving the message: "Sorry, there was an issue processing your request. Please try again later or contact s******@crypto.com." I decided to delete the app and reinstall it, but now it won’t accept my account credentials at all. This is incre...

I am a customer of Crypto.com and regularly send money without any issues. My account is verified with all necessary verifications completed. However, when I needed to withdraw funds (USDT) on Saturday, my account refused to allow it. It directs me to contact support. I've been contacting support si...