crypto.com suddenly suspended my account after a large transaction; how can I resolve this issue?
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5 Complaints 41
Xolvie Resolution Specialist January 07, 4:33 pm
If crypto.com suddenly puts your account on hold after a big transaction, it could be because of their automated security checks or compliance reviews.
First, take a look at your email or account notifications to find out more about the suspension. crypto.com might ask for more identity checks or paperwork connected to the transaction.
If you need help, just reach out to crypto.com’s support team right away using the in-app chat or by sending an email to [email protected].
Share your account info, the transaction ID, and any documents we've asked for. Make sure to emphasize how important and valid this transaction is. Make sure all your account info is current to prevent any more delays.
If support isn't getting back to you or the problem keeps happening, consider filing a complaint on Xolvie to let others know what's going on and to bring attention to the issue.
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