Cratos Royal Bet Weekly Bonus Added Incorrectly - Missing Amounts

On Cratos Royal Bet, the weekly loss bonus is consistently deposited incorrectly, with a lower amount added each week. The bonus, which should be calculated based on the difference between deposits and withdrawals, is intentionally reduced, and live support has shown no interest in resolving it. This issue is recurring and not the first time it has happened. Most recently, I was supposed to receive a ₺195 bonus, but only ₺65 was added to my account. When I contacted customer service, they claimed my withdrawal amount was high and asked me to recheck the range. Even after sending screenshots as proof, no one followed up, and the conversation was ended without a solution. My username is k**. I request that this recurring issue be resolved and that the missing bonus amount be immediately credited to my account.