I am writing this to express my dissatisfaction and share my negative experience. I am disappointed with the problems and communication issues I have encountered regarding my product, which belongs to your company, and which I sent for repair within the warranty period. Firstly, I would like to address the communication difficulties I have faced. I specifically informed the relevant authorities that they could reach me after 4 PM, and kindly requested them to contact me during that time. Unfortunately, despite my request, they called me before 4 PM, and the communication challenges have persisted. This delay has further prolonged the resolution of my issue. Additionally, I would like to highlight that the amount of 600 TL (Turkish Lira) provided by your company is insufficient. This sum does not even cover the installment for the product I sent under warranty. Therefore, I demand a full refund. The lack of satisfactory resolution and the negative experiences throughout the warranty process have diminished my trust in your company. I'll just post this on Sikayetvar, believing it'll catch your attention. The objective of sharing my experience is to promote transparency and inform other consumers, enabling them to make informed decisions. By raising awareness about the importance of transparency and consumer rights protection on social media or complaint platforms, I aim to advocate for fair resolution. In conclusion, I am disappointed that despite clearly stating that my product is within the warranty coverage, I have encountered communication difficulties and inadequate solutions. I request a fair resolution to my issue and a full refund. Protecting consumer rights and ensuring customer satisfaction are crucial matters. I look forward to a prompt resolution of my issue and your response.
I am writing to you as a customer residing in Aksaray /Turkey, who purchased a Samsung TV from your [Vatan Bilgisayar Aksaray Store] on [14.12.2023]. I would like to bring to your attention an issue regarding the non-delivery of an additional item that was supposed to be included in my purchase. Des...
As a consumer, I have submitted legitimate complaints and requests on the complaint platforms of Şikayetvar and Xolvie. However, instead of providing informative and convincing responses to my claims, I have been directed to call customer service and express my grievances again, as if I have never a...
I went to the Mi Store on November 20, 2022, and paid 1100 TL for a Bluetooth headset that I purchased there. It started acting up after four to five months, so I took advantage of the warranty and took it to an authorized repair service. However, after two months, they returned the headset with the...
This letter is written to bring your attention to ongoing and unresolved issues with my Amazon Turkey account, which has persisted for over a year. Despite multiple attempts to address my concerns, I have not received adequate assistance from customer service, leading to significant disappointment. ...
Dear Samsung Customer Service, On 27.09.2025, I purchased a product worth ₺14,499 from your official online store. Although I immediately canceled my order, the product was nevertheless dispatched. Upon contacting your customer service team, I was informed that I had to cancel the delivery through t...
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