I am writing to you as a customer residing in Aksaray /Turkey, who purchased a Samsung TV from your [Vatan Bilgisayar Aksaray Store] on [14.12.2023]. I would like to bring to your attention an issue regarding the non-delivery of an additional item that was supposed to be included in my purchase. Despite the contractual agreement made by your sales representative, assuring the delivery of this item along with the TV, I regret to inform you that this commitment has not been fulfilled. This situation has caused significant inconvenience for me, and despite my understanding of the importance you place on customer satisfaction, I find myself disappointed in not being able to resolve this matter. As a reasonable request and in the interest of maintaining customer satisfaction, I kindly request the prompt procurement and dispatch of the promised item to my address. Failing this, please be aware that I am prepared to take any necessary legal steps to uphold my consumer rights. I look forward to your prompt attention to this matter and a swift resolution. Sincerely,
Dear Samsung Customer Service, On 27.09.2025, I purchased a product worth ₺14,499 from your official online store. Although I immediately canceled my order, the product was nevertheless dispatched. Upon contacting your customer service team, I was informed that I had to cancel the delivery through t...
I ordered a television from Samsung Shop on March 31, 2025. They kept me waiting until April 18 and finally said that there was no stock in our warehouse on April 18, 2025, we will cancel your order and refund your money. Today is May 02, 2025 and 14 days have passed but my money has not been return...
On October 25, 2025, I ordered a Samsung 65LS03D model television through Samsung’s official website to be delivered to my address in Kepez, Antalya (Order No: TR251025-35008611). I paid ₺54,999 using my bank card. The product was promised to be delivered on October 30, 2025, but it was not delivere...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
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