On September 5, 2024, during check-in for Corendon Airlines flight XC4271 from Antalya to Dresden, I was charged €80 because my son’s name was spelled with an “i” instead of “ı,” supposedly due to the absence of the character “ı” in German, which is unreasonable since he is a German citizen. Despite no issues on the outbound flight, the staff member made this an issue solely for personal gain on the return. When we expressed our intention to take the staff member’s photo for a complaint, we were threatened with being denied boarding. Moreover, when informed that my spouse could not join the flight due to her recent passing, not even a simple condolence was offered, which was deeply insensitive and unprofessional. The staff member was seen pocketing the €80, which reflects poorly on the company, especially during such a difficult time for us. I urgently request an investigation into this incident and appropriate action against the responsible individual.
On December 27, 2024, I attempted to complete online check-in for my Corendon flight from İzmir to Düsseldorf, but the system showed an error just 7 hours before the flight. When I contacted customer service, I was told I needed to pay €10 for check-in at the airport. However, as shown in the attach...
I currently live in Germany and want to report an issue with Corendon Airlines. The airline canceled my Düsseldorf-İzmir flight scheduled for August 15, 2025, which was booked under my spouse's name, without providing any reason. They sent an email stating that the ticket was converted to an open ti...
During a Corendon Airlines flight from Antalya to Frankfurt last year, my checked baggage was damaged. I followed the procedure exactly as requested—I filled out all the necessary documents without missing a single detail. Eventually, they informed me that I would be compensated €25 for the damage. ...
While checking in for my Corendon Airlines flight from Saarbrücken to Antalya on April 1, 2024, I was told one of my bags was overweight and required a fee. Although I could address it later, the lack of upfront payment options raised concerns. After security, the staff demanded a €110 fee despite t...
On September 3, 2025, I flew with Corendon Airlines flight XC3524 from Nuremberg to Izmir for the first time. During the ticketing process, my baby’s name was entered incorrectly, and when I contacted the airline to correct it, I was forced to purchase an additional adult ticket instead. Despite the...
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