All Complaints

On January 5, I purchased a dress through the Zara app and paid $34. While placing the order, I specifically selected size L, but when the product arrived on January 14, I saw that size XL had been sent instead. This was already a hard-to-find item, and despite carefully choosing the correct size, Z...

When I first purchased my iPhone 15 Plus, I genuinely felt that I was using a high-quality device thanks to its features and performance. However, with every new software update, I have noticed a clear decline in both quality and user experience. After these updates, the phone behaves as if it has b...

I am an Android player of Free Fire and my game account with ID 7003074718 has been banned. When I first tried to log in, there was no clear explanation about the reason for this ban. Afterwards, I contacted the Garena support team and they told me that there was “abnormal activity” on my ID, but th...

On January 3, 2026, I placed an order through the Zara app totaling $152. Although I was informed that my order would be shipped via Cargox and that the estimated delivery date would be January 13–14, no products have been delivered to me. In the app, the shipment status shows “picked up by courier,...

I purchased a Karaca Çaysever Robotea Pro 4-in-1 Talking Automatic Tea Maker & Water Heater from the Karaca Home store in Ümraniye, İstanbul Meydan AVM around January–February 2025 for approximately $150 on my credit card. Even though it hasn’t even been a year since I bought the device, a serious u...

All of the maintenance on my 2020 Ford Kuga 1.5 EcoBlue has been performed at Ford authorized service centers to date. About a year ago, the sunroof motor in my vehicle was replaced under the Ford 365 warranty by an authorized service facility. On January 15, 2026, at 39,000 km (~24,000 miles), the...

I sent a product to Zara for a return, but I experienced a serious issue during the process. Instead of the item I intended to return, a different pair of jeans that also belongs to Zara and was in my possession was mistakenly sent to the company. I clearly stated that inside the Zara return package...

I am using a Poco F7 that I purchased from Idefix in Ankara, Turkey, and I have been experiencing a persistent slow Wi‑Fi problem since the day I bought the device. This issue has been ongoing for about 4–5 months and is significantly affecting my daily use. I have also seen that many other Poco F7 ...

I am writing regarding the Consumer Arbitration Committee decision numbered 151520250001686 and the ongoing dispute with Dyson Turkey concerning my Dyson V15 Detect Absolute vacuum cleaner. For approximately 1.5 years, I have been facing the same unresolved issue, which has now escalated into a seri...

I purchased a Samsung washing machine with the number 07LC5ESX201006 through the Samsung online site in Çanakkale, and for more than a month the drum has not been rotating. Because of this malfunction, I have not been able to use the machine properly for a long time and my daily life has been negati...

My Valorant account was given a 14-day suspension today for being AFK. However, these AFK incidents happened completely outside of my control and were caused by system crashes that occurred during gameplay. Recently, I experienced similar crashes in several matches, which caused my connection to dr...

I downloaded the BetterMe app on my iPhone and, after using it for a short time, I canceled the subscription. Even though I completely deleted the app and believed my subscription had been canceled, charges continued to be taken from my card. Most recently, I noticed a charge of approximately $8 on...

My iPhone 16 Pro, which I purchased directly from Apple, is only three months old, yet it has completely stopped turning on since yesterday. The device shut down on its own and has not powered back on since. It has not been dropped, exposed to liquid, or subjected to any physical damage. I took the...

When I try to log in to PES Mobile on my Android phone using my Konami ID account, I constantly receive an error saying “this account is linked to another game,” and because of this, I am completely unable to access the game. Since this issue started, I have not been able to access my account, which...

On 06 November 2025, I purchased a brand new Citroën C4 X from Citroën Alpata, paying a total of ₺1,720,000 via EFT. From the very first day, the issues I experienced have been completely incompatible with the concept of a “zero-kilometer” vehicle. The vehicle was delivered to me in a dirty and care...

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I am experiencing a serious login problem with the Tashan Win application related to Google authentication. Since 14 January, I have been unable to log in to my account using the “Login with Google” option on my Android phone. Each time I try to sign in, the system shows a Google authentication erro...

To Samsung Authorities, I have sent my Samsung Galaxy Z Fold 5G device to an authorized service center for the third time due to the same recurring issue: inner screen shifting and cracking caused by this shifting. The first two repairs were completed under warranty, and I was informed that Samsung ...

I am writing to complain about multiple UPI deposits I made to 10Cric via Paytm using my State Bank of India account that were debited from my bank but never credited to my 10Cric account. Yesterday I deposited 500, and again today I deposited 500. Both amounts were successfully debited from my SBI ...

I am filing this complaint regarding my MSI Prestige 14 A10SC laptop, which I purchased in 2020 from Amazon Germany (Amazon.de), and for which I request a clear and definitive resolution. For approximately one year, the laptop’s keyboard has been suffering from a hardware failure. Specific keys do n...

My Zara online order with the number 54110411009, placed on 13 January in Istanbul, Turkey, was supposed to be delivered with next-day shipping. I paid an extra fee specifically for one-day delivery, but today is 16 January and I still have not received my package. Despite paying for this express se...

I am writing regarding my Google account with the email address hbariya***@gmail.com, which appears to have been hacked. Since around 1 January, I have lost control of this account and can no longer use it safely. My main request is to recover full access to my Google account and remove any unauthor...

I purchased my New Balance 530 sneakers from the New Balance Akbatı Mall store in August 2024, and I have experienced a tear and excessive wear in the mesh upper that I believe is entirely due to a manufacturing defect. Even though I have never washed the shoes in a washing machine, the mesh section...