Turkcell Failed to Process My Payments and Restricted My Line Despite Paid Bills

I am a Turkcell customer and use the mobile number 0539 571 18 **, which is registered in my name. Although I have paid my invoices, they have been showing as unpaid in Turkcell's system since the 2nd of this month, and this issue has remained unresolved for 19 days. I have the payment receipts as proof, yet my payments have still not been reflected in the system. Because my invoices continue to appear as unpaid, my mobile line has been restricted, preventing me from using the service properly.

I work as a courier and rely on this mobile line to receive and manage delivery orders. Due to these restrictions, I have been unable to work properly, resulting in an estimated financial loss of approximately $1,993. I have contacted customer service and visited Turkcell branches, but despite presenting my payment receipts, I was told that my payments could not be seen in the system, and no solution was offered.

I request that Turkcell urgently update its records to reflect my payments, correct the invoice statuses, and fully restore my mobile line without any restrictions. I also request that the financial losses I have suffered as a result of being unable to use my line despite having paid my bills be investigated and appropriately compensated.