On April 20, 2026, I placed order number 666722 through Columbia’s official website for the Payton Pass II Interchange Women’s 3-in-1 jacket. At the time of purchase, the website clearly showed that the size M was in stock, which is why I chose to buy it online.
However, on April 28, 2026, my order was canceled by Gözalan Group with the explanation that the product could not be supplied, and a refund was issued. During the approximately one-week period in between, my order was kept pending without any communication or updates.
What makes this situation more frustrating is that on April 20, I had actually found the same product in size M at a physical store, but I chose not to buy it because the website showed it as available and I trusted the online order. Now, I have neither the product nor access to the discounted price I originally ordered it for.
I have been inconvenienced due to the item being shown as in stock and then canceled days later due to supply issues. I request that the product be provided to me at the original discounted price and that my inconvenience be resolved.
On April 7, 2026, I placed order number 661484 through Columbia’s official website (www.columbia.com.tr) using my credit card. I returned the product the next day. However, as of April 28, 2026, my refund has still not been processed. When I contacted customer service, I was told that my refund h...
On February 6, 2025, I ordered two pairs of shoes from Columbia’s official website (columbia.com.tr). Then, on February 11, 2025, I received a cancellation notice, claiming a stock issue had occurred, and both of my orders were canceled. When I contacted customer service, they told me the products ...
On February 14, 2026, I purchased a Columbia Arctic Crest Down Jacket (model code 2088781429, WO5258, blue color, size XL) from the Columbia store at Samsun Piazza Mall. As someone who has been using Columbia products for a long time, I wore the jacket only under normal conditions, yet stitching fai...
On April 2, 2025, I purchased a jacket from the Columbia store. I returned it the very next day, April 3, 2025, because it had a noticeable body odor and I didn’t feel comfortable wearing it. I was informed that since I made the purchase in two installments, the refund would also be processed in two...
I ordered three pairs of shoes from Columbia’s official website, but when my package arrived, there were only two pairs inside. One item was completely missing. I immediately reported the issue on February 6, 2025, which was the scheduled delivery date, yet Columbia has not responded or provided an...
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