Columbia Crestwood Waterproof shoes, which we purchased trusting the Columbia brand, became deformed on both the right and left sides after only 1.5 months of use. Despite the clear wear indicating a possible manufacturing issue, the shoes were returned with the claim that there was no material or manufacturer defect. Given the high sales price of the product in Turkey, we expected much better quality and customer service. The shoes were used under normal conditions, making the extent of the damage unacceptable. We believe the evaluation process was not thorough enough, leaving us both dissatisfied and without a resolution. We kindly request a reconsideration of the case and expect Columbia to stand behind its products as a globally respected brand.
I bought a pair of Columbia shoes specifically because they were advertised as waterproof. On the second day I wore them, it rained—and to my shock, the shoes absorbed water. This happened just 15 days after purchase. I sent the product in for inspection, expecting a clear resolution. Instead, I wa...
I purchased a pair of Columbia Outdry shoes with a 2-year waterproof guarantee, but they failed to keep water out during light rain. The water entered through the upper part of the shoe, which is unacceptable for a product marketed as waterproof. I sent the shoes in for inspection, but the response ...
Hello, approximately 1.5 years ago we bought a shoe from your Turkish branch. Even if the product did not use actively, the right side of the shoe ripped off. We called Turkey's customer support, but they told us the warranty covers only the first year. Generally, we think that Columbia makes durabl...
5 months ago, the boot I bought from Columbia store, opened on the front part of the left foot. On April 7, I took the boot to the store where I bought it and they sent it for inspection. After 10 days, the rejection came back and it was written that there was no problem in the production of the sho...
In July 2023, I bought a pair of shoes from the Columbia store in Mavişehir. Unfortunately, the sole of the shoes started to deform within three months, by November. I explained the issue to the Columbia store in Mavişehir and handed over the shoes on November 25, 2023, for warranty processing, send...
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