I Got Blocked by CoinTR - They Still Hold My Money
The CoinTR platform blocks your account using an excuse. I am one of many people who have been affected by this issue, and I’ve experienced a similar problem on another platform before—but in that case, I was able to get my money back. What makes this worse is that CoinTR has not provided any clear explanation or timeline for resolving the issue. I have contacted their support multiple times, but all I receive are generic responses. I will no longer use CoinTR, and I am requesting that the funds in my account be returned to me.
Hello, First of all, thank you for contacting the cointr Support Team. Thank you for the information you have provided regarding the situation you experienced. The satisfaction and experiences of our valued users are always our priority. Regarding the issue you are experiencing with your account, we kindly ask you to stay in contact with our customer support team to ensure the support process proceeds smoothly. Thank you for your patience and cooperation. To resolve your support requests more quickly and securely, please contact us directly. Due to our legal obligations and the Personal Data Protection Law (KVKK), support cannot be provided through Şikayetvar or similar third-party platforms. For the security of your user information, all requests are evaluated only through our official support channels. For the resolution of your issue, please contact us. Thank you for your understanding and support. As the cointr family, we want you to know that we are here for you. Best regards, cointr Support Team
