I made a payment through CoinPayments to purchase Bicity token, but the transaction was never approved. When I reached out to request a refund, they asked for my wallet address and TXID. I submitted both exactly as required, but their system keeps claiming the information is incorrect, and as a result, I still can’t get my money back.
On top of that, I can’t even access my account anymore because the password reset link never arrives in my email. I’ve been locked out and completely stuck without any way to resolve this.
This situation is unacceptable. I demand that CoinPayments immediately verify my refund request and return my funds. I also request that they fix the password reset issue so I can regain access to my account.
I’ve deposited money into my CoinPayments.net account multiple times, and each time, the funds never showed up in my balance. When I contacted support, they asked for the TXID, which I provided correctly, yet they still claimed it was invalid. Then, they told me I needed to send a TRX gas fee for a ...
I used CoinPayments to purchase a token via the TRC20 network, but my transaction timed out and the platform held onto my funds. When I tried to request a refund, I was shocked to see that CoinPayments asked for a gas fee in order to return my own money. However, no clear instructions were provided ...
I sent 50€ worth of BTC to a CoinPayments account, transferring it directly from my Binance wallet. While the amount was successfully deducted from Binance, the transaction never showed up in my CoinPayments account. It has now been days, and the transaction is marked as “failed” on the CoinPayments...
I’ve had an extremely frustrating experience using Coinsbit, and I can confidently say it’s not a reliable exchange. They claim to send a confirmation email for device approval, but I never receive it, no matter how many times I try. Without that email, I’m locked out of crucial functions like makin...
I have $35 stuck in my CoinPayments account for over a year, and I still haven’t been able to withdraw it. I’ve contacted support multiple times, but they’ve been completely unhelpful and unresponsive. Every attempt to get assistance leads nowhere. I even tried converting the funds to another coin ...
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