Xolvie Resolution Specialist October 17, 2025 3:47 pm
If CoinPayments holds a withdrawal without explanation, the most important step is to confirm the exact transaction status and contact the right channels to get your funds released.
• Check your dashboard: go to https://www.coinpayments.net/ → Account → Wallet → Withdrawals history. See whether it shows Pending, Under review, or On hold.
• Look up the transaction hash: if anything was sent, copy the TXID and paste it into a blockchain explorer like Blockchain.com or Blockchair. If nothing appears, it hasn’t been processed yet.
• Confirm security details: CoinPayments may freeze withdrawals for KYC review or IP mismatches. Search for emails with the subject “Withdrawal Verification Request.”
• Open a direct ticket: visit https://www.coinpayments.net/supwiz → Payments / Withdrawals issue. Attach screenshots of your transaction.
If your funds remain held without a response, file your claim on Xolvie to create a record and get support until CoinPayments releases your money or provides a formal explanation.
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