Codashop Refuses to Solve My Wrong eFootball Coin Purchase Problem
On May 1, 2026, at 02:32 AM, I purchased eFootball Coins for eFootball Mobile through Codashop by making a card payment of approximately $45. I completed the transaction on the page I was redirected to while trying to buy coins from inside the application. However, the coins I purchased were not added to the account I currently use. Instead, they were assigned to an old account that previously belonged to me but is no longer accessible and is now associated with someone else.
Even though I entered through my application to purchase coins, the system redirected me to the Codashop page through Safari, and I completed the process there. While making a purchase through a direct in-app redirection, I naturally expected the coins to be added to my currently active account. Having them sent to an old account instead is both unreasonable and highly misleading for users. I absolutely had no intention of purchasing coins for that old account, and this situation made me feel trapped and deceived.
My transaction details are as follows: Player ID: asfc-043-757-127, Order ID: 7775919198986733963, Transaction ID: 7775919199156948668, Order Date: 2026-05-01 02:32:00, Payment Method: card payment, Payment Status: completed, and Total Price: approximately $45.
After experiencing this issue, I tried to get support, but I was constantly redirected to different departments and nobody provided a clear solution. I felt completely ignored and dismissed throughout the process. It is unacceptable for such a large payment to be transferred to an account that I do not use and cannot even access.
For this reason, I request that the approximately $45 payment I made for this transaction be canceled and fully refunded to me. I want to clearly emphasize that the coins being sent to the wrong account happened entirely against my clear intention, since I was only trying to add coins to my active account. I kindly request that my grievance be resolved as soon as possible.
