After paying with Codapay on Codashop my order shows pending forever, what resolves this fastest?

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Xolvie Resolution Specialist January 16, 10:32 am

If your Codashop order stays pending after paying with Codapay;

• Check your SMS/email for a Codapay confirmation or reference number
• Verify the charge is completed (not reversed or pre-authorized) on your bank, card, or mobile billing statement
• Wait up to 60 minutes and refresh the Codashop order page, then log out and back in
• Restart the game and your device in case the credit is delayed
• Do not retry the payment while the order is pending

Contact Codashop support immediately with a clear request;

• State that the Codapay payment was completed but the order is stuck in “pending”
• Provide the order ID, Codapay reference, date, amount, game name, and player ID
• Attach proof of payment (receipt, SMS, bank screenshot)

Ask them to;

• Manually verify the Codapay transaction
• Complete the order or change its status
• Refund the payment if it cannot be processed

If Codashop says the issue is on Codapay’s side;

• Contact Codapay support with the same details
• Ask them to confirm whether the payment was successfully settled with Codashop

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.

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